সিঙ্গাপুর এয়ারলাইনসে চাকরির সুযোগ

আপডেট সময় বুধবার, ২৬ এপ্রিল, ২০২৩

সিঙ্গাপুর এয়ারলাইনস জনবল নিয়োগের জন্য বিজ্ঞপ্তি প্রকাশ করেছে। এই প্রতিষ্ঠানে কাস্টমার সার্ভিস অ্যাসিস্ট্যান্ট পদে লোক নেওয়া হবে। আগ্রহী প্রার্থীদের অনলাইনে আবেদন করতে হবে।

পদের নাম: কাস্টমার সার্ভিস অ্যাসিস্ট্যান্ট (ট্রাফিক)
পদসংখ্যা: ১
যোগ্যতা: যেকোনো বিষয়ে স্নাতক পাস।
বেতন: কোম্পানির পলিসি অনুসারে। এ ছাড়া বছরে দুটি বোনাস, চিকিৎসাভাতা, যাতায়াত সুবিধা ও ইউনিফর্ম সুবিধা রয়েছে। বয়স: সর্বোচ্চ ৪০ বছর।
কর্মস্থল: ঢাকা

Vacancy: 01

Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.

Job Description / Responsibility

Customer Service

Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
Handle dispute resolution.

Airport Operations

Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

Execute pre- and post-flight administrative duties.
Conduct invoice verification
Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: Full Time

Educational Requirements

Bachelor degree in any discipline

Experience Requirements

At least 2 year(s)

Additional Requirements

Age at most 40 years
A graduate degree from a recognised university.
Excellent communicator and good interpersonal skills.
Fluent in Bangla and English (spoken & written)
Strong customer service orientation.
Able to work under pressure in a fast-paced environment.
Possess strong problem-solving and analytical skills.
Results-focused individual who can work both independently and an effective team-player.
Must be able to work a flexible schedule, including odd hours and on weekends and holidays
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
Fresh graduates are welcome to apply.